Processing TimesAll orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with tracking information when your order has shipped.
Within the U.S.: 5-7 business days after the 24 to 72 hour processing time.
We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping carrier. Once the package is scanned by the carrier we have no control over how long the package will take to arrive. We are not liable or responsible for any delays, re-routes, or failed deliveries of your package. Once an order has been delivered, we are no longer responsible for it being lost or stolen.
Shipping charges for your order will be calculated and displayed at checkout based on the shipping carrier you select.
We offer free shipping in the US for all orders over $75.
Lost/stolen items marked as delivered
If a package is lost in the mail (i.e., tracking never updates/was never marked as delivered), we will start a search with the shipping carrier to locate it. If the package can be found, it will be sent on to the customer. If the package cannot be located, we will file a claim and if the claim is approved, we will send out a replacement. Please note that these processes take time! Please have patience as these are postal issues and not a reflection on us.
Please note that Gather In Flame Candle Co. cannot be responsible for lost or stolen packages. If any package has been marked as "DELIVERED" and you cannot locate it, unfortunately, we cannot refund or replace these items. The tracking is our proof that it was delivered safely by the shipping carrier.
The customer is responsible for entering the address correctly. If an address is entered incorrectly on the customer's part, Gather In Flame Candle Co. is not responsible for resending or retrieving the items. You will not be refunded for your items. If an address is incorrectly entered due to an error on our part, the order will be resent at no cost to the customer.
If an order has been returned to us as undeliverable due to address/customer unavailability/customer non-responsiveness, shipping costs for original delivery cannot be refunded. It is the customer's responsibility to follow tracking as provided by Gather In Flame Candle Co. or to follow up within a timely manner to check on delivery if an item has not been received in the expected time frame following shipment. If the item is returned to us, we will attempt to contact the customer immediately, and the customer has five (5) business days to respond. If they don't respond within that time, we will consider the issue resolved.
Undeliverable orders can be resent based upon agreement with the customer but new shipping charges are at the customer's expense. There is no place on the shipping labels for us to designate delivery instructions to the shipping carrier.
You can skip the shipping fees with free local pickup in Aloha, OR. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our local pickup hours are 10am-6pm, Monday-Friday. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus any shipping costs. Please review our Returns & Exchanges policies for more information
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.